Amdocs has introduced new collaborations with Microsoft, Google Cloud and Amazon Net Companies (AWS) to advance AI-driven software modernisation and automation throughout the telecommunications business.
The corporate confirmed that it’s working with Microsoft to supply enterprises with AI-accelerated software modernisation options.
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This providing combines Amdocs’ cloud migration experience and Agentic Companies with Microsoft applied sciences, together with Azure OpenAI, Microsoft Migration Brokers, GitHub Copilot and Material IQ.
Enterprises can use these joint options to automate and orchestrate end-to-end modernisation actions, supporting quicker refactoring and seamless migration to Microsoft Azure.
The providers are delivered as coordinated agent-based workflows throughout the Amdocs agentic working system, aOS.
Amdocs Expertise group president Anthony Goonetilleke stated: “This collaboration with Microsoft marks a pivotal step ahead in shaping how enterprises modernise at scale.
“Powered by Amdocs aOS, with AI embedded on the core of execution, we’re reimagining modernisation as an agent-led, intelligently orchestrated course of that helps organisations tackle technical debt and obtain enterprise-grade velocity and effectivity.”
In a parallel growth, Amdocs has partnered with Google Cloud to speed up AI adoption amongst service suppliers.
This initiative integrates Google Cloud’s Gemini Enterprise for Buyer Expertise with Amdocs’ Cognitive Core, the generative AI base of its agentic working system, to create a telco-specific contact centre resolution.
The platform combines conversational intelligence from Google’s AI fashions with operational help from Amdocs’ BSS/OSS techniques, aiming to automate processes corresponding to billing enquiries, funds and plan modifications throughout buyer care operations.
Constructed-in coverage management and traceability options intention to allow compliance and operational integrity for telecom service suppliers.
Amdocs additionally introduced a multi-year strategic collaboration settlement with AWS targeted on AI-driven modernisation for telecom operators.
Joint efforts embody combining Amdocs’ agentic providers, which specialize in migration and transformation, with AWS generative AI instruments like Amazon Remodel and Bedrock AgentCore to speed up legacy-to-cloud migrations.
Different collaboration areas contain autonomous community operations by way of digital twin expertise; enterprise AI monetisation by merging AWS infrastructure with Amdocs’ pre-built brokers; and enhancing buyer expertise by integrating Amdocs’ Cognitive Core with Amazon Join for extra clever contact centre automation.
Amdocs intends to display these collaborative options along with its companions on the upcoming Cell World Congress (MWC) 2026 convention, the place attendees will be capable to see dwell demonstrations at associate cubicles.
In line with the businesses concerned, these partnerships intention to assist service suppliers and enterprises speed up their expertise transformation journeys utilizing scalable, agent-driven AI capabilities.
