Samsung Ranks #1 in Buyer Satisfaction by ACSI® for 5G Cell Gadgets

The ACSI survey is the nation’s solely cross-industry measure of buyer satisfaction. Since 1994, the survey has been acknowledged as a pacesetter in analyzing shopper sentiment in regards to the services and products used most frequently. Between April 2022 and March 2023, the ACSI Cell Cellphone Producer Research surveyed over 4,000 U.S. customers who not too long ago bought cell phones to judge the standard of their experiences.

Samsung offers #1 Service Heart Community Protection within the US for cellular units.² By means of Samsung’s strong care community, prospects have entry to:

• Over 10,000 Samsung Cell licensed restore technicians within the U.S.
• Greater than 2,000 same-day Samsung Licensed Care areas, overlaying greater than 80% of the U.S. inhabitants for cellular product restore with a typical restore time of two hours or much less.
• 700+ UBreakiFix areas and 200+ Finest Purchase shops nationwide, which supply same-day service help
• Greater than 450 ‘We Come To You’ vans providing in-person service inside a 30-60 minute drive.
• Nationwide protection throughout all 50 states to all cellular prospects to get a restore carried out through our Mail-In course of.
• The Samsung Self-Restore program, in partnership with iFixit, which accessible for 12 telephone, pill and PC fashions

Expanded Digital Care Choices

Over the previous a number of years, Samsung has invested within the digital transformation of Care response and technical coaching facilities to supply quicker and extra handy entry. This contains enabling folks to contact Samsung Care through SMS textual content messaging. Prospects can textual content Samsung any time by messaging 1-800-SAMSUNG to start out a dialog with a Samsung Care Professional. As of Could 1, 2023, now we have fielded 3 million conversations through textual content message, serving to lots of of shoppers with their system care wants.

New Care Scheduling on Samsung.com

We’re additionally increasing our Care expertise to extra units through handy digital service requests. Prospects can use their Samsung Account to create a Mail-In or Stroll-In service appointment, and beginning this summer season, a ‘We Come To You’ service appointment, on certainly one of their registered units in 4 straightforward steps.³ Cost will also be simply included if wanted when prospects are creating a brand new ticket. Samsung prospects can even now create an appointment for Galaxy Buds or Galaxy Watches at certainly one of our approved walk-in areas or conveniently and sustainably ship your system to Samsung for mail-in restore.

To study extra about Samsung’s dedication to offering high quality customer support, go to Samsung.com.

¹ Samsung inside analysis, February 2023

² Amongst main good telephone producers (in-warranty approved areas solely); based mostly on inhabitants inside 30 min. drive of walk-in service middle or dwelling van service middle ($30 dwelling van service payment).

³ Applies to Cell Telephones, Hearables, Wearables and Tablets solely.