Concentrix has launched a set of pre-built conversational AI brokers supposed to assist companies combine AI into their buyer operations extra quickly.
The suite goals to offer corporations with AI-powered instruments for product assist, order monitoring, appointment scheduling, and collections, all configured to align with every consumer’s model communications.
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The corporate reported that these new brokers can reply queries, course of funds, and schedule appointments whereas adapting to varied buyer behaviours and cultural contexts.
In accordance with Concentrix, the assistants are designed to detect and reply to modifications in tone and use empathetic language as wanted.
Nespresso has adopted Concentrix’s conversational AI know-how to reinforce its model expertise.
Nespresso buyer relationship centre head Elena Staehli mentioned: “We had been extraordinarily blissful to accomplice with the Concentrix workforce on the AI improvements portfolio, which has remodeled our buyer engagement technique by way of the implementation of superior applied sciences, together with enhanced B2C and groundbreaking B2B chatbots.
“This collaboration not solely elevates the client expertise by bettering service effectivity and responsiveness but in addition empowers our frontline workers with the instruments and coaching they should ship distinctive service and foster skilled development.”
Concentrix famous that its agentic AI choices are developed below its Agentic Working Framework and constructed utilizing the iX Howdy platform inside its Clever Expertise (iX) Product Suite.
The agency mentioned that its conversational brokers adjust to ISO requirements for AI safety and trustworthiness.
Concentrix mentioned that the discharge demonstrates its ongoing growth in delivering brand-aligned customer support options by combining automation with interactions tailor-made to particular person prospects.
Concentrix president and CEO Chris Caldwell mentioned: “Our new brokers assist corporations transfer quicker, with extra confidence to create lasting worth with AI.
“Constructed from serving to our purchasers use superior applied sciences to energy their model expertise, these ready-to-use instruments to assist our purchasers shortly pivot AI from a cost-saver to a relationship-builder and in the end, a development driver.”
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